Refund policy

Return & Refund Policy

At HAANmade Treasures, we want you to love your purchase. If you’re not completely satisfied with your order, please review our return policy below.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must be:

  • Unused and unburned
  • In their original condition
  • In their original packaging
  • Purchased directly from HAANmade Treasures

Customers are responsible for contacting us before sending a return.

How to Start a Return

To request a return, please contact us within 30 days of receiving your order. Include your order number and the reason for your return.

If your return is approved, we will provide instructions for where to send your item.

Please do not send an item back without contacting us first.

Return Shipping

Customers are responsible for the cost of return shipping for returns due to a change of mind, ordering the wrong item, or other reasons unrelated to an error on our part.

Original shipping charges are non-refundable.

If an item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. We will work with you to resolve the issue.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your candle arrives damaged, broken, defective, or you received the wrong item, contact us within 7 days of delivery and include photos of the item and packaging.

We may offer a replacement, refund, or other appropriate resolution.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow your payment provider additional time to process the refund and return the funds to your account.

Non-Returnable Items

For safety, hygiene, and product-quality reasons, used or burned candles cannot be returned.

Personalized or custom-made items are also non-returnable unless they arrive damaged, defective, or incorrect.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, you may return your eligible unused item and place a new order.

Final Sale Items

Items marked Final Sale are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

Questions

If you have questions about a return or refund, please contact HAANmade Treasures through our website. We’re happy to help.